At Marwadi Mehandi, we focus on delivering high-quality, natural products. If something goes wrong with your order, we’ll make it right—fairly and quickly.
When You’re Eligible for a Refund
You can request a refund in the following cases:
- You received a damaged or defective product
- You received the wrong item
- Your order was not delivered
To raise a request, contact us within 48 hours of delivery with clear photos or videos as proof.
Non-Refundable Situations
We do not offer refunds in these cases:
- The product has been opened or used
- The issue is reported after 48 hours of delivery
- Damage caused after the product was delivered
- Change of mind or personal preference
Refund Process
Once your request is verified and approved:
- Refunds are processed to the original payment method
- It may take 5–7 business days for the amount to reflect, depending on your bank or payment provider
Cancellation & Prepaid Orders
- Orders can only be canceled before they are shipped
- If canceled in time, the full prepaid amount will be refunded
- Once shipped, the order cannot be canceled
Important Note
As our products are natural and hygiene-sensitive, we maintain strict policies to ensure product safety and quality for all customers.
Need Assistance?
If you face any issue, reach out to our support team with your order details. We’ll guide you through the process and resolve it as quickly as possible.
